Shop Orders
What Is Your Return/Exchange Policy For Shop Orders?
We do not accept returns or exchanges. However, your feedback on the products you received, whether you liked them or loathed them, is greatly appreciated. Please contact us with these comments or concerns by using our contact page.
Can I Cancel Or Edit My Order After I Paid For It?
Orders are immediately processed once it has been placed so we are unable to make any changes from the moment you click “submit order.”
Shipping
When Will I Receive My Order?
Boxes are released monthly. After you are billed, your items is processed immediately and will be shipped within 3-5 business days of successful payment. Once the box leaves our warehouse, the box should arrive to you within 3-5 business days. Every month you will receive a shipping confirmation email once the package has been shipped.
If you do not receive an email with your tracking information after 10 business days, please reach out to [email protected]
How much is shipping fee?
Shipping fee is free!
Where Can I Find My Tracking Number?
Your tracking number will be WhatsApp to you, If you did not receive your tracking link WhatsApp us and we will send you the link.
WhatsApp: 96151028
My Tracking Says My Order Was Delivered, But I Never Received It.
Please contact SPX to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please email us or WhatsApp us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.
WhatsApp: 96151028
Email: [email protected]
What Countries Outside Of Singapore Can You Ship To?
We ship to Singapore & Malaysia!
What Happens If My Order Is Not Delivered?
Sometimes things happen. But no worries! WhatsApp us immediately, we will look into the issue and send you a new one!
How Do I Update My Shipping Address?
Immediately notify us on WhatsApp your correct Address within the day before 3PM. As your order will be processed immediately upon order being placed.
WhatsApp: 96151028
Billing
What Payment Methods Do You Accept?
Visa, Mastercard, American Express, Diners, JCB, CUP and Discover.
When Will My Account Be Charged?
Your account will be charged for the first box, the day you subscribe. Your account will be charged on the 10th of each month moving forward. All orders will be shipped within 3-5 business days of payment processing.
How Do I Change My Credit Card On File?
On the homepage of the website, you’ll see a “Login” link on the top right side of the page. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.
To add a new credit card to your account, click on the ‘Payment methods’ button. You will see the credit card that’s on file and an option to add a new card. Click on the brown box that says ‘Add Payment Method’ and enter your new card’s information and you can delete the card you have on file.
Can I Change My Billing Or Shipping Date?
At this time, we cannot change the billing or shipping date. All subscriptions have a billing date of the 10th of the month.
What Happens If my Payment Fails?
If your payment fails during renewals, we’ll retry your payment method up to five times.
If payment processes, your order will ship within 3-5 business days.
If payment fails after the final retry, you will skip that box. You will continue to renew your desired subscription and we’ll retry your payment method for the next box.
If the payment method on file fails for two renewals, your subscription will then be expired.