FAQ

Your account will be charged for the first box, the day you subscribe. Your account will be charged on the 10th of each month moving forward. All orders will be shipped within 3-5 business days of payment processing.

On the homepage of the website, you’ll see a “Login” link on the top right side of the page. Click that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.

To add a new credit card to your account, click on the ‘Payment methods’ button. You will see the credit card that’s on file and an option to add a new card. Click on the brown box that says ‘Add Payment Method’ and enter your new card’s information and you can delete the card you have on file.

At this time, we cannot change the billing or shipping date. All subscriptions have a billing date of the 10th of the month.

If your payment fails during renewals, we’ll retry your payment method up to five times.

If payment processes, your order will ship within 3-5 business days.

If payment fails after the final retry, you will skip that box. You will continue to renew your desired subscription and we’ll retry your payment method for the next box.

If the payment method on file fails for two renewals, your subscription will then be expired.

To cancel your subscription, send us an email at [email protected]

If you wish to cancel before your next billing date, the cancellation request must be received by customer support at least 7 full business days prior to billing.

Gift and Annual subscriptions cannot be cancelled and will automatically expire at the end of their term.

There are no cancellation fees associated with terminating your monthly/quarterly/bi-annual subscription. The cancellation request must be received by customer support at least 7 full business days prior to billing.

Subscriptions must be cancelled prior to the billing date or it will be renewed automatically based on your chosen plan (i.e. monthly/quarterly/bi-annually). Once your subscription renews and your order has been processed, we are unable to cancel the order, issue a refund for that order, or accept a returned box for a refund.  

If a box has been sent back to us without communicating with a member from our Customer Care Team, we will ship the box back to the address on file.

Refunds are not offered on gifts or prepaid annual subscriptions

Prepaid subscriptions cannot be cancelled and we cannot issue refunds for remaining boxes if you decide you wish to cancel.

The subscription will renew automatically until you cancel it and the gift subscription option will expire on its own. Gift subscriptions are not a recurring order.

All subscriptions begin in the month you sign up. You should purchase a gift subscription at least 14 business days before the day of receipt.

Although there is no place to leave a gift message, contact us via email, and we’re more than happy to send your recipient a gift message.

When purchasing a gift subscription, you will be charged the full amount for the gift at the time of checkout. Gift subscriptions are not a recurring order. Once a gift subscription has expired, you will no longer be billed or receive future month’s boxes.

Gift subscriptions are unable to go on hold. They will continue to renew each month until they expire.

Honest Living Box Subscriptions has a new box released monthly.

No, you will never receive the same product more than once. However, there is a possibility of receiving a similar product, from a different brand, in a future box.

All orders placed on the last day of the month by 11:59 PM will start you with the current month’s box. Any orders placed 12:00 AM or later on the 1st of the month will start you with the new month’s box.

Unfortunately, at this time, you can only add one address per transaction. Thus, if you’re looking to purchase multiple box subscriptions for different individuals, this should be done in separate transactions.

You cannot buy two monthly subscriptions or a monthly subscription and a 3-month gift and have them shipped to different addresses in the same transaction.

All monthly subscriptions automatically renew every month on the 10th as long as your billing information is valid and you haven’t cancelled. Depending on which monthly subscription you have purchased, you will receive a new box every month without needing to reorder.

For all subscription plans, we prefer keeping the products a surprise! No special requests or size accommodations can be fulfilled at this time.

To purchase a subscription, you can visit our Subscription page here. Enter your billing and shipping information, and you’re all set. You will be billed as soon as you sign up and then receive a confirmation email shortly after.

At this time, we do not offer purchasing a single Honest Living Box.

For all subscription plans, we are unable to fulfil this function at the moment.

We’re so excited to have you as a subscriber and hope you will enjoy your subscription. Monthly boxes typically ship from our warehouse within 3-5 business days (Monday to Friday) of successful payment. Once the order has left our warehouse, arrival can be expected within 3-5 business days. Every month you will receive a shipping confirmation email once the package has been shipped, to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to [email protected]

At this time, only one code may be used per order. It must be applied at the point of order.

The use of any coupons and/or discounts is limited to ONE per subscription, per person. Further, any coupon and/or discount may only be used toward your first month’s box. We strictly monitor the use of any coupon and/or discount and any prohibited use will violate these terms of service. Violation of these terms of service may result in the cancellation of your subscription and/or voiding of the entire subject order. Prohibited activity resulting in violation of these terms of service includes, inter alia, repeated cancellations followed by reactivation with new coupons. Multiple coupons and/or discounts may be used on special offers only when indicated by Honest Living and approved promotions dictated by Honest Living. Honest Living holds the right to void promotions and offers at their discretion at any time for any reason.

All subscriptions have shipping fees calculated in the cost upfront, shipping fee is at $4 per month per box.

Monthly boxes typically ship from our warehouse within 3-5 business days (Monday to Friday) of successful payment. 

Boxes for recurring monthly subscribers will be shipped no later than the 15th of each month.

Your tracking number will be emailed to the email address we have on file once your box is shipped. 

Please contact JNT or QXpress to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please email us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.

At this time we have yet to open outside of Singapore. 

Sometimes things happen. We’ll be happy to evaluate your situation on a case by case basis and figure out the appropriate resolution to your situation at hand. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.

If you have already been billed and subscribed to a plan, you have to email us 7 business days prior to the renewal date. Hence, if you have purchased the quarterly subscription and wish the 2nd month onward to be of a different shipping address, do email us by 3rd day of the month to inform us and we will need to manually change the shipment address for you.

However, if the change of address is for the next renewal before the next billing, on the homepage of the website, you’ll see a “Login” link on the top right side of the page, and just login to your account. To change your shipping address, on the ‘My Account’ page, click the ‘Addresses’ button in the dashboard. You can edit the shipping address before your billing date to ensure your box is successfully delivered to your new address.

Orders are immediately processed once it has been placed so we are unable to make any changes from the moment you click “submit order.”

You can purchase from your favourite online retail stores, Shopee, Lazada and Qoo10.